Users of our apps don’t pay any extra for help and support.
We’ve got a number of support options available for Business Cloud users. None of them cost any extra and because we are a worldwide company, all support is available at any time of the day.
Here are the benefits of our 24/7 Support for your business:
A-Z Business Review: Our Business Mentors can provide a complete business review to help you to be more successful, identifying new ways of saving you time and money.
Business Mentors: All of our client-facing staff are qualified Business Mentors, who will speak to you about your business and how we can help you to achieve your goals without any technobabble.
Cloud VA Support: Our fast growing and global Cloud VA network provides you with perfect outsourcing opportunities to help you meet deadlines.
Email Support: We offer 24/7 Support via email, and we aim to respond within two hours at any time of the day.
Free One2One: We help our new users to get started with our software or services by providing optional free One2One training sessions.
Partner Support: Our Authorised WinWeb Consultants are business professionals in your local area who can provide you with more hands-on personal support in your local area. Just let us know what you need.
Premium Support: Available to our custom solution clients, if our standard software is not meeting your requirements and you wish to customise it to increase business efficiency.
Support Forum: Our Support forum is a great resource for everything business, from cloud computing, sales & marketing online to outsourcing some of your non-core business processes.
Support History: We give you access to our system so you see a complete history of our relationship with you and up-coming events.
Support Tickets: Each time you contact us, we create a Support ticket to document your problem and keep a record of what we do for you that can be accessed by you or us, allowing us to provide more detailed help.
Screen Sharing: We often use screen sharing technology to share our screen with you or ask you to share your screen with us so we may more easily understand your issue or show you how to do certain tasks.
Telephone Support: We may decide to call you back in person free of charge if it shortens the time to get your issue resolved.
If this sounds appealing to you, get in touch with WinWeb Support right now to arrange a free trial of our apps.