Customer Service

  • Should you provide customer support through social media?

    2013-11-13

    It is strange to think that just a few short years ago, social media did not exist. If a customer required support from a business they were restricted to the support channels of that company, whether that was through email or a premium rate telephone number. Nowadays, if that brand has a social media presence [...]

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  • Best practice for customer service

    2013-09-27

    It is vital for any business to make their customers happy. As well as offering great products or services to your customer base, they will also expect top-notch customer service too, even if your business is a one-person operation. With this in mind, here are some best practice tips for providing excellent customer service: Make [...]

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  • Who is your “Ideal” Customer?

    2012-08-16

    Sometimes a business wastes time on attracting the wrong audience for their products. When a business starts up, they are delighted if anybody at all decides to purchase from them. Of course, it is always appreciated when anyone spends money at your business, but a lot can be learned by identifying a so-called “ideal customer”. [...]

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  • Could your business provide better customer service?

    2011-12-17

    The Internet has changed the way that many small businesses operate. It is now common for businesses to sell products in an online shop without any customer interaction. Many businesses have forgotten that a large part of being successful involves providing excellent customer service. There is nothing wrong with selling your products in an online [...]

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  • WinWeb Customer Service Philosophy

    2011-06-28

    We at WinWeb have a a six point customers service plan to service our clients to the best of our ability: ■ We don’t sell – we help. ■ Inviting you to explore your business needs with us. ■ Never offer you something you don’t need. ■ Work with you to solve your problem today. [...]

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