Helpdesk

  • Should you provide customer support through social media?

    2013-11-13

    It is strange to think that just a few short years ago, social media did not exist. If a customer required support from a business they were restricted to the support channels of that company, whether that was through email or a premium rate telephone number. Nowadays, if that brand has a social media presence [...]

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  • Easy to use powerful cloud software

    2013-06-20

    As a busy business owner, time is perhaps your most important commodity. With this in mind your business must be cognisant of how much time is spent on your software and ask these important questions: Do you waste time installing updates to your business software, whether on your work computer or mobile device? Does the [...]

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  • WinWeb allows Multi-user Access with Specified Permissions

    2013-06-19

    As soon as your small business hires someone for the first time and your business software suddenly requires multiple simultaneous logins, what will you do? Amazingly, some major software-as-a-software apps do not currently even provide proper multiple user support with specified permissions. This is a major design flaw because it means that all of your [...]

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  • WinWeb Helpdesk App: Features and Benefits

    2013-01-24

    Want to be able to provide better customer support without going over your budget? The Helpdesk app is a powerful, affordable solution for any size or type of business. Improve response times: If you don’t have a dedicated support team it can be difficult for you to personally provide customer service within a reasonable timescale. [...]

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  • The Helpdesk as a Sales Tool

    2012-11-21

    You probably already realise that a helpdesk is important if you want to provide timely support to your customers online. But did you know that it can also be a potent tool for creating sales opportunities? Both your existing customers and any potential customers will expect great customer service from your business. Even if your [...]

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  • Your Virtual Helpdesk

    2012-10-23

    What is a helpdesk and what can it do for your business? Virtual helpdesks are the modern equivalent of a Customer Service counter in a high street store. The great benefit of a virtual helpdesk is it allows your business to provide timely assistance to customers without any further investment in your infrastructure. Routing all [...]

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  • Are you providing your clients with the support they need?

    2012-10-12

    Whether your business is involved with selling products or providing a service, sometimes your clients will require more information than is displayed in your website or on your promotional materials. These days, when someone has a query about your business they expect to receive a reply almost instantaneously. If you run a small business with [...]

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