Projects Software

• WinWeb Projects App: Features and Benefits

  2013-01-22

  There are many different ways for a business to manage their projects – why should you choose the Projects app from WinWeb? Improving productivity: Make sure that your team is being as productive as possible. Track how much time they spend on each project and determine if they are using their time in the best [...]

  Read more

• Powerful Project Management for your Business

  2012-10-09

  Many business owners often find themselves with so much work to do that it becomes overwhelming. It can sometimes be difficult for them keep work and personal life separate. Even with a lot of staff, the process of distributing the workload and then monitoring progress can be problematic. WinWeb Projects app is perfect for any [...]

  Read more

• Keep your customers happy!

  2011-11-21

  Working to retain your existing customer base delivers far greater results than attempting to attract new clients. Around 80% of small business sales come from just 20% of their existing customer base. Regardless, the majority of business promotions are aimed at attracting new customers and often exclude past purchasers. Small business owners should encourage customers [...]

  Read more

• Protecting your brand with helpdesk software

  2011-11-14

  In the online world of social media, it doesn’t take much to give your business a bad name. Tales of poor customer service can be all over Twitter or Facebook in a matter of moments and unless a company is equipped to take immediate action it may be too late and the damage to your [...]

  Read more

• Lead Generation for Your Small Business

  2011-11-11

  One of the most important factors in making your new business a success is generating quality leads. The lead generation process can be simplified and streamlined through the use of quality lead generation software. Without lead generation software, it becomes difficult and inefficient to chase up your small business leads. Using quality lead generation software [...]

  Read more

• WinWeb Online Cloud Ticketing Software – A Ticket To Take Control

  2011-09-14

  Running a business is often like being a juggler, too many balls in the air. That is not only true for the business owner, but for business staff too – in other words we all forget things almost on a daily basis. What can be done to change that? WinWeb’s Projects & Help-Desk software turns [...]

  Read more

• 5 Customer Helpdesk Tips

  2011-03-09

  Each organisation will manage its customer helpdesk in a slightly different way. However as the move to outsourced customer service models and online helpdesk software continues, customers look set to expect an ever improved experience. A list of 5 tips to consider when building your helpdesk function follows: 1. Look for software support – forget [...]

  Read more

• Is Your Business Helpdesk Letting You Down?

  2011-03-07

  Businesses are increasingly realising the importance and value of a responsive, reliable and organised customer helpdesk. As the first point of contact with the customer, the helpdesk is often responsible for conveying the entire organisational brand in the customer’s mind, building that first point of engagement and generally delivering an excellent customer experience – to [...]

  Read more

• Customer Service Made Easy With WinWeb Projects & Tickets

  2011-01-24

  Without the right tools, providing great customer service can be a seriously difficult task for any small business. Even big organisations rely on a lot of help from technology so that they can keep track of all the help requests that they receive from customers. Without it, they would soon become hopelessly lost in a [...]

  Read more

• Top 5 Tips for Excellent Customer Service

  2011-01-19

  The ability to provide excellent personalised customer service is one of the main advantages that a small business has over its large competitors. Here are some tips for making sure that your small business provides the best possible customer service: Build a relationship: It is important to establish a rapport with your customer base, even [...]

  Read more

• How To: Add A Ticket to WinWeb Projects & Tickets

  2010-10-30

  We have tried to make all of our WinWeb Small Business Software as intuitive and easy to use as possible, and that includes our Projects & Tickets Software. To help you get started here is a quick guide of how to create and add information to a ticket using WinWeb Projects & Tickets Software. Access [...]

  Read more

• An Overview of WinWeb Projects & Tickets Software

  2010-10-29

  WinWeb Projects & Tickets software is a new addition to the online software suite provided by WinWeb. It is the latest in a long line of fully integrated useful application developments that have been added to WinWeb over the years. The purpose of this new Projects & Tickets software is to allow you to deal [...]

  Read more