Projects & Tickets Software

• Keep your customers happy!

  2011-11-21

  Working to retain your existing customer base delivers far greater results than attempting to attract new clients.
  Around 80% of small business sales come from just 20% of their existing customer base. Regardless, the majority of business promotions are aimed at attracting new customers and often exclude past purchasers.
  Small business owners should encourage customers to make [...]

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• Protecting your brand with helpdesk software

  2011-11-14

  In the online world of social media, it doesn’t take much to give your business a bad name.
  Tales of poor customer service can be all over Twitter or Facebook in a matter of moments and unless a company is equipped to take immediate action it may be too late and the damage to your brand [...]

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• Lead Generation for Your Small Business

  2011-11-11

  One of the most important factors in making your new business a success is generating quality leads. The lead generation process can be simplified and streamlined through the use of quality lead generation software.
  Without lead generation software, it becomes difficult and inefficient to chase up your small business leads. Using quality lead generation software allows [...]

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• WinWeb Online Cloud Ticketing Software – A Ticket To Take Control

  2011-09-14

  Running a business is often like being a juggler, too many balls in the air. That is not only true for the business owner, but for business staff too – in other words we all forget things almost on a daily basis. What can be done to change that?
  WinWeb’s Projects & Help-Desk software turns all [...]

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• 5 Customer Helpdesk Tips

  2011-03-09

  Each organisation will manage its customer helpdesk in a slightly different way. However as the move to outsourced customer service models and online helpdesk software continues, customers look set to expect an ever improved experience. A list of 5 tips to consider when building your helpdesk function follows:
  1. Look for software support – forget clunky [...]

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• Is Your Business Helpdesk Letting You Down?

  2011-03-07

  Businesses are increasingly realising the importance and value of a responsive, reliable and organised customer helpdesk. As the first point of contact with the customer, the helpdesk is often responsible for conveying the entire organisational brand in the customer’s mind, building that first point of engagement and generally delivering an excellent customer experience – to [...]

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• Customer Service Made Easy With WinWeb Projects & Tickets

  2011-01-24

  Without the right tools, providing great customer service can be a seriously difficult task for any small business. Even big organisations rely on a lot of help from technology so that they can keep track of all the help requests that they receive from customers. Without it, they would soon become hopelessly lost in a [...]

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• Top 5 Tips for Excellent Customer Service

  2011-01-19

  The ability to provide excellent personalised customer service is one of the main advantages that a small business has over its large competitors. Here are some tips for making sure that your small business provides the best possible customer service:
  Build a relationship: It is important to establish a rapport with your customer base, even if [...]

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• How To: Add A Ticket to WinWeb Projects & Tickets

  2010-10-30

  We have tried to make all of our WinWeb Small Business Software as intuitive and easy to use as possible, and that includes our Projects & Tickets Software. To help you get started here is a quick guide of how to create and add information to a ticket using WinWeb Projects & Tickets Software.

  Access your [...]

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• An Overview of WinWeb Projects & Tickets Software

  2010-10-29

  WinWeb Projects & Tickets software is a new addition to the online software suite provided by WinWeb. It is the latest in a long line of fully integrated useful application developments that have been added to WinWeb over the years. The purpose of this new Projects & Tickets software is to allow you to deal [...]

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• Can WinWeb Projects & Tickets Act As My Helpdesk?

  WinWeb is well-known for constantly adding extra value and innovation to our range of products and services for small businesses. One of the most common feature requests that we have received is for the addition of a Helpdesk so that a business can deal with customer enquiries. Our new Projects & Tickets module can do [...]

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• Business Organisation Improves With WinWeb Projects & Tickets

  Small business owners often find themselves with so much work to do that it becomes overwhelming. Even if you have a lot of staff, the process of distributing the workload and then monitoring progress can be problematic. WinWeb’s new Projects & Tickets application is perfect for any small business that wants to become more organised.
  Electronic [...]

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• Customer Service Improves With A Projects & Tickets System

  If you are looking for a way to instantly improve your customer service, the new Projects & Tickets application from WinWeb is ideal. This latest addition to WinWeb’s wide range of products and services for small businesses is the all-in-one solution for all of your customer service requirements
  Our new application will revolutionise the way that [...]

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