Best practice for customer service


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It is vital for any business to make their customers happy. As well as offering great products or services to your customer base, they will also expect top-notch customer service too, even if your business is a one-person operation.

With this in mind, here are some best practice tips for providing excellent customer service:

  • Make the customer the focus of your business
  • Your business should be customer orientated at every level and each person you employ should be aware of this.

  • Treat them in the way you would like to be treated
  • Imagine if you were buying something and received customer service that was similar to that which you provide. Would you be satisfied?

  • Get to know your customers
  • What do you know about the people who are buying from you? The more you learn, the easier it will become to spot trends in buying habits.

  • Try to accommodate their requests
  • As long as it doesn’t cause any disruption to your business, you should always go out of your way to give customers what they want.

  • Handle support requests in a timely fashion
  • An important part of customer service is ensuring that you are organised enough to respond to queries quickly and accurately.

Remember that many of these customer service best practices are only possible with the assistance of customer relationship management (CRM) software that allows you to accumulate and filter data about your clients.



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