Best practice for customer service


It is vital for any business to make their customers happy. As well as offering great products or services to your customer base, they will also expect top-notch customer service too, even if your business is a one-person operation.

With this in mind, here are some best practice tips for providing excellent customer service:

  • Make the customer the focus of your business
  • Your business should be customer orientated at every level and each person you employ should be aware of this.

  • Treat them in the way you would like to be treated
  • Imagine if you were buying something and received customer service that was similar to that which you provide. Would you be satisfied?

  • Get to know your customers
  • What do you know about the people who are buying from you? The more you learn, the easier it will become to spot trends in buying habits.

  • Try to accommodate their requests
  • As long as it doesn’t cause any disruption to your business, you should always go out of your way to give customers what they want.

  • Handle support requests in a timely fashion
  • An important part of customer service is ensuring that you are organised enough to respond to queries quickly and accurately.

Remember that many of these customer service best practices are only possible with the assistance of customer relationship management (CRM) software that allows you to accumulate and filter data about your clients.

Your Business. Like Clockwork Social Media And Your Business - Flip The Switch Business Cloud. Integrated. Persalized. Customized. The way you like IT Has Your Cloud Strategy A Cog Missing? Start a business in 60 seconds! Make the leap...
Free Cloud Computing eBook

Some WinWeb products, services, features may not be available in all territories, availability and features of products, services may change without notice. Compatible hardware and internet connection may be required for some WinWeb products and services.

Terms and Conditions apply, go to for more information. Prices exclude any form of applicable sales tax, i.e. GST and VAT - and special conditions may apply, i.e. per user per month, one off pricing, etc. All rights are reserved. E&OE.