WinWeb Helpdesk application provides businesses with a virtual helpdesk that is the modern equivalent of the old-style Customer Service counters that you still find in department stores. It is the most cost-effective way for a small company with a low budget to maintain a high standard of customer service.

The productivity of a business is severely limited if they get distracted every few minutes answering phone calls and providing support over the telephone. Routing all of your customer service through WinWeb Helpdesk gives you greater control over the entire process, allowing you to provide the best possible customer service without sacrificing your personal productivity.

Rather than using an automated phone system in your business that would keep all customers waiting forever, regardless of the importance of their enquiry, using our Helpdesk application allows you to instantly evaluate the seriousness of a support request without spending time answering non-urgent enquiries over the phone.

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Read on to find some big ideas from WinWeb that might help you to improve your CRM. If you enjoy this post or you have any other ideas to share then please do let us know.

1. Engage in dialogue
   You can learn a lot by speaking to people about your business. Don’t just talk to the ones who purchase from you, speak to the ones who decline and find out why.
2. Mystery shopping
   Subject your own business to some “mystery shopping”. Try to experience your business from the point of view of a customer so you can see what your staff get right and wrong.
3. Use social media
   Social media is one of the best ways to communicate with your customer base. Facebook and Twitter allow you to spark dialogueue with customers in a way that was never previously possible.
4. Know your customers
   Try to develop a strong understanding of the people who are buying from you and exactly why they do it. This will help you get inside the mind of even more potential customers.
5. Concentrate on issues rather than technology
   Remember that the technology you actually use is far less important than the issues you solve by using that technology.
6. Invest in training
   Your staff will always benefit from better training, especially if it can improve their customer service techniques at the same time.
7. Examine the competition
   Look at what other people in your industry are doing. From the outside it can be a lot easier for you to see what they are doing wrong or right.

Small businesses in the manufacturing sector have very specific requirements for their software which can easily be met with the flexibility of the Business Cloud.

Here is how the Business Cloud can help your Manufacturing business succeed:

Flexible: The software can be adapted to incorporate functions and features that are specific to your industry.

Collaboration: Work closely with other people in your industry even if you are not in the same location.

Cut down on admin The Business Cloud will make you a lot more organised and able to deal with administrative issues in a more timely fashion.

Focus on sales: Spread the word beyond the manufacturing sector with a customised online marketing campaign.

Simple to use: No specialist knowledge or IT expertise is required to experience the full potential of the Business Cloud.

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Cloud Computing involves the on-demand delivery of services such as software and data storage, without the need for technical knowledge or installation on the part of the consumer. You probably already use a cloud solution to store your email without even thinking much about it.

For businesses there are numerous benefits for something like this. It allows them to easily store important company data like their business contacts, email or even financial data and then access it from wherever they can get Internet access. These Software-as-a-Service (SaaS) applications run directly from inside the web browser, eliminating any potential problems with compatibility and lowering the cost of your technical support.

Because Cloud Computing solutions allow easy access, it has made close collaboration across large distance possible. If all the members of an organisation are using the same cloud-based software you will be able to share information on a real-time basis. You can even allow access for people from outside the organisation who you wish to collaborate with.

If you think about it, the possibilities for this type of collaboration are fascinating and practically endless. It allows experts from all over the world to work together, pooling their expertise and solving problems without ever having met. On a more practical level, businesses are already discovering how much easier administrative outsourcing has become with Cloud Computing, now making it an affordable and realistic option.

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Many business owners can’t see the point of Twitter. However, more people than ever are realising that it is actually one of the greatest low-cost marketing tools that a business can utilise. You probably already know that a website is a business essential, but now people are saying exactly the same thing about social media.

The majority of businesses starting to tweet, they often abandon their page after only a few days or weeks. There are thousands of dead Twitter pages for businesses that did not “get” the concept. This is actually quite understandable because Twitter can be overwhelming for any new user, with millions of conversations all going on in real-time.

Faced with getting to grips with a new way of communicating with the market, a business will either give up or struggle on, often unaware of the etiquette of Twitter. The best way for a small business to use Twitter is to:

1. Connect with the right people
2. Listen to what they say and who they say it to
3. Learn from it

It is impossible to be a quick success on Twitter, rather it is a gradual process that will take time and effort.

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Businesses of all sizes and from every industry are constantly on the hunt for software that makes their daily working life easier. The rise of the popularity of online accounting software in recent years has shown that small business owners require a solution that is both flexible and also caters to all of their requirements.

Online accounting software is the best solution for any business that wants to keep a close check on their finances, allowing them to get an instant overview of their bank activity at any time of the day and from any computer that has internet access.

The Banking aspect of online accounting software is primarily used for close financial monitoring of your business, providing a list of all payments and deposits related to your accounts. Online accounting software also turns one of the most critical aspects of small business bank account management into a straightforward process. Bank reconciliation is an essential part of the error-checking procedure, requiring the business owner to check figures that appear in their accounting records against those on their bank statement.

Bank reconciliation is important because banks commonly make mistakes that cost businesses money. Often bank reconciliation is done manually, but online accounting software makes the process much more simple, allowing you to instantly reconcile a bank statement to the end of any month or period which helps to reduce errors or easily track down purchase or sales orders that have disappeared.

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The first port of call for any questions that you may have about our software should always be the support forum. This can be accessed by using the search bar on the homepage whenever you are logged into your console. On the forum you will find user guides for every function that our software can perform and a selection of some of the most frequently asked questions that we receive from our users.

With most of the software that you have purchased in the past, an instruction manual in the box will have been the extent of the support that you have received. The only way of receiving additional assistance for the majority of software is to call a premium rate telephone number, or send an e-mail that may never receive a response. Our software does not come with instructions in a box, but we do provide online support to all users via our own Helpdesk.

If you are still stuck after checking the forum, you will need to get in touch with our Online Support team by clicking the red ‘24/7 Support & Feedback’ button on the right of the console. Make sure to include a telephone number in case we need more information about your problem.

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Any business embarking on a large project needs all the help and assistance it can get to try and stay on schedule and avoid distractions.

Here is how the Business Cloud can help your project succeed:

Advanced scheduling: Make sure that everyone in your business knows exactly where they should be in terms of completing a project and meeting deadlines.

Eliminate IT hassle: No need for a tech guy to keep the IT side of your project running smoothly, everything is taken care of at our end.

Great support: Our helpful team will be able to solve any problems you might have along the way.

Focus on success: Now there is no need at all to let your Back Office take up anymore time than is necessary and distract you from a project.

Outsource: Our team of Virtual Assistants are more than capable of picking up some of the slack on the project if you start to fall behind.

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This can be a devastating setback for any entrepreneur that is determined to take their business to the next level by taking on increasingly larger and larger projects. Without enough available finance to undertake large projects and with the banks still unwilling to loan any money to 99% of micro businesses, many entrepreneurs now feel that there is a glass ceiling above their heads that prevents their business from progressing any further.

But there is a solution to this problem. Much like in the new Marvel film Avengers, where great individuals with unique talents all come together despite their differences and work to solve a common problem, businesses can also come together on a temporary ad hoc basis to tackle a project. Finding and creating collaborations with other people can be easy to do if the agreement is mutually beneficial and all you stand to earn a fair share from the deal.

Their common cause is aided by the availability and ease of use provided by software designed from the ground up to support collaboration, like the various business applications provided by WinWeb.

If you have comments about this post or you have anything you would like us to talk about on the Blog then please do let us know.

Read on to find some big ideas from WinWeb that might help you. If you enjoy this post or you have any other ideas to share then please do let us know.

1. Get a custom URL
   Every Facebook page can get its own custom URL (web address) to make it easier for your customers to find you. Until you claim the address for your business, it can be taken by anybody else – so don’t waste time and stake your claim as soon as you can.
   
2. Make use of Apps
   There are loads of cool applications that can be utilised by your Facebook page and increase the functionality of your account. Start using apps to schedule timed posts or expand your reach further.
3. Utilise Plugins too
   Plugins can be used to syndicate your content and automatically share things like your blog posts to your Facebook page and elsewhere.
4. Know your customers
   Try to develop a strong understanding of the people who are liking your page and exactly why they do it. This will help you get inside the mind of more potential customers.
5. Use Facebook Insights
   The Insights tool has developed over time to the point where it has become an extremely powerful tool for any business using Facebook. You can see exactly how many people view your post and how viral it gets.
6. Post relevant content
   Make sure that you select content that is appropriate for your audience and what they might want or need. Try to find or create unique content that has the potential to go viral.
7. Keep going
   You need to make social media a part of your daily ritual in the same way you check your email. If you don’t have the time or the inclination to do this, consider Sales & Marketing Automation.