Using free webmail services is often a great way to check your email on the go. But for professional small businesses, a premium service cannot be beaten.
The greatest disadvantage of using a free email service is that usually you will be stuck with the domain name of the service provider as part of the email address. This has the unfortunate effect of making your company look less professional. Free providers will also often insert advertisements into your email message that might confuse your customers.
It is far better for a small business to send email messages that come from their own domain name. However, if they are using free website hosts they are unlikely to be given the option of doing this because they will not receive a personal domain name as well. Customers are normally reassured by seeing that any communication that you send them is definitely coming from your company by checking the domain name on the email they receive.