Small business owners often find themselves with so much work to do that it becomes overwhelming. Even if you have a lot of staff, the process of distributing the workload and then monitoring progress can be problematic. WinWeb’s new Projects & Tickets application is perfect for any small business that wants to become more organised.
Electronic ticketing systems are making life much easier for small businesses to manage their workload efficiently. More companies than ever are making the switch to electronic ticketing and effectively abandoning the use of email for customer support. Although it is still great for personal communication and marketing purposes, practically every small businesses with an online presence could give you an example of a time that they lost a customer because of a problem with email.
One of the most common complaints is having an over-protective automatic spam email filter that prevents the customer ever getting through to you. An electronic ticketing system will prevent this from happening, as the customer’s ticket will be clearly visible in the software. You will also have a complete record of all the activity on the ticket, so there will be no confusion about whether you already replied to the customer or not.
Don’t forget that an electronic ticketing system also provides a safe back-up of all your customer communications. Previously, businesses that had a computer crash and lost all their old email would usually no longer have any records. With an electronic ticketing system you can easily find all of your old conversations.
Not only is electronic ticketing a great staff training tool, it also improves time management. You can keep track of how much time you spend on each ticket and by identifying common support request trends you can cut down on the time you spend on them. Staff members will also all be on the same page regarding support because you can grant them access to each others tickets so that they learn quicker or identify problems.
Tags: Projects & Tickets Software, Small Business Software
