Without the right tools, providing great customer service can be a seriously difficult task for any small business. Even big organisations rely on a lot of help from technology so that they can keep track of all the help requests that they receive from customers. Without it, they would soon become hopelessly lost in a deluge of phone calls, faxes and emails.
The same problem occurs for small businesses, except on a much smaller scale. The reason that it is still such an issue for them is that they often simply do not have enough staff to cope with their support demands. Time management and delegation, alongside the right software, is the key to successful small business customer service.
Unfortunately, the majority of helpdesk software is overly expensive for a small business. WinWeb’s brand new Projects & Tickets software is an affordable option for businesses that want all of the functionality of all the major helpdesk solutions, but for a fraction of the cost.
As soon as you begin to use our software, communication with your customers will be more streamlined than ever. You can respond to tickets directly to the email address of the customer, or by discussing it internally and privately with other members of staff and working together to find a solution.
Working collaboratively with staff will also be more simple than before. It is possible to schedule projects for your staff online, even if you are in a different country to them. Projects can also be broken down into small tasks to make it more manageable on a step-by-step basis.
Regular customers will immediately notice how much your support process improves. It will instantly become more efficient and streamlined. Always remember that providing excellent personalised customer service is one of the few advantages that a small business has over a large competitor.
WinWeb’s all new Projects & Tickets Software will make it easier than ever to provide great customer service to your clients.