Whether your business is involved with selling products or providing a service, sometimes your clients will require more information than is displayed in your website or on your promotional materials. These days, when someone has a query about your business they expect to receive a reply almost instantaneously. If you run a small business with limited resources then you probably already know how difficult it is to keep track of your support requests that come in via your website at all hours of the day.
Email software alone is not an ideal solution for any business managing their support requests. At WinWeb, we have made great support infrastructure affordable for businesses of all sizes via the Helpdesk App. Larger businesses have had an advantage for years over their smaller rivals by having the funds to invest in expensive helpdesk solutions to manage their customer support.
But now the playing field has levelled, development costs have dramatically reduced and it is now possible to provide all the same features of these overly priced solutions for a low monthly cost as an integrated Helpdesk app that works with all of our other apps too. But that’s not the only great benefit for businesses on a budget – the Helpdesk app can be customised to suit your needs with a series of extensions that provide access to even more optional features such as your very own integrated Timesheet or the ability to provide support directly from your Facebook page.
Once you begin using Helpdesk software to manage your business you will wonder how you ever coped without it in the first place. If you want to amaze your customers with the help and support you can provide them with then it is time to start using a solution that allows you to offer the kind of service you can be proud of. Contact WinWeb Support today for a totally risk-free trial of the Helpdesk or any of our other software.