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WinWeb Helpdesk App: Features and Benefits


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Want to be able to provide better customer support without going over your budget? The Helpdesk app is a powerful, affordable solution for any size or type of business.

Improve response times: If you don’t have a dedicated support team it can be difficult for you to personally provide customer service within a reasonable timescale. Our Helpdesk makes the entire process much more manageable by allowing you to track how much time you are spending on support requests.

Support training tool: You can quickly train somebody new to manage your customer support just by accessing all your historical data and demonstrating the most common problems. They can also determine the most appropriate way to reply to customers based on your previous replies.

Identify recurring issues: With a complete history of all your customer support interactions it becomes easy to notice when certain problems crop up on a continual basis. Identifying these issues is the first step to starting to put them right and avoid upsetting your customers with a repeat problem.

Email Redirect: Messages from your customers can be set to automatically enter your ticketing system without any need for manual intervention on your end, so all you need to do is make sure your customers know your email address!

Assign tasks to remote co-workers: You don’t need to be physically near a co-worker in order to set them a task, so even if your development team is abroad or outsourced they can be informed about a problem and get to work fixing it straight away.

Full history of project correspondence: You will have access to everything that has been said and done about a support issue. It is even possible to see exactly who said what and the exact time at which it was said, so there is absolute clarity and transparency when dealing with customers.

Manage support priorities: Keeping track of support requests can be difficult and often businesses overlook serious issues that need immediate attention because they were busy on another, less important customer. We allow you to set the priority of your support requests when they come in, so that you know to tackle the most urgent issues first.

If these benefits appeal to your business, contact WinWeb Support to get setup with a free trial of the Helpdesk app.



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