How To: Add A Ticket to WinWeb Projects & Tickets


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We have tried to make all of our WinWeb Small Business Software as intuitive and easy to use as possible, and that includes our Projects & Tickets Software. To help you get started here is a quick guide of how to create and add information to a ticket using WinWeb Projects & Tickets Software.

Winweb Console - Projects & Tickets

Access your WInWeb Projects & Tickets software by visting the WinWeb website, logging in and then clicking on the Projects & Tickets icon at the top of the console. This will open the Projects & Tickets overview page, with a list of all current projects, tasks and tickets. Clicking the “Add” button gives you the option to add either a project, ticket or task.

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If you then choose “Add a Ticket” this opens a window that allows you to input the designated customer’s email address, which department the ticket is for, and the priority of the ticket. If you have previously used WInWeb Projects & Tickets the ticket number will update automatically, or alternatively you can add your own ticket number.

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Once you have saved your new ticket it will then automatically appear in the list at the top of the console screen…

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And in the Gantt Chart below. From the list above you are able to add files or notes to accompany the ticket, including the ability to log any time spent working to fulfil the specific ticket.

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The ability to add logs means that you can keep a close eye on how long actions are taking to be resolved, and allocate resources within your company effectively.

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Any work logs, files or notes attached to that ticket are then readily available for other people within your company to view when they come to deal with the ticket.

WinWeb Projects & Tickets can improve the efficiency of your small business, enabling better customer service and happier staff and clients!



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