Top 5 Tips for Excellent Customer Service


SHARE:


winweb-on-the-money-small-business-tips

The ability to provide excellent personalised customer service is one of the main advantages that a small business has over its large competitors. Here are some tips for making sure that your small business provides the best possible customer service:

Build a relationship: It is important to establish a rapport with your customer base, even if you only operate online. Every customer wants to feel like they are valued and not simply a cash machine for your business.

Publish a newsletter: A regular email newsletter is a great way to keep customers informed about the latest developments in your business. Information about all of your special offers and latest service offerings can be delivered straight to the Inbox of your entire customer base.

Help the community: Don’t forget that as a small local business supported by the local community, you also have a responsibility to that community. Participating in voluntary or charity work for your community is not only the right thing to do, but also provides an opportunity for some excellent PR.

Network: Just because you don’t provide a service, it shouldn’t stop you from referring someone who has requested it onto a local business that does. Forming a referral ‘coalition’ with other local businesses is mutually beneficial for everybody, especially consumers.

Evaluate: One of the best ways to ensure that you are providing the best possible customer service is to continuously evaluate yourself. Using a “mystery shopper” (someone trained to come and evaluate your customer service) is often the most effective way of receiving unbiased advice.



Your Business. Like Clockwork Social Media And Your Business - Flip The Switch Business Cloud. Integrated. Persalized. Customized. The way you like IT Has Your Cloud Strategy A Cog Missing? Start a business in 60 seconds! Make the leap...
Free Cloud Computing eBook


Some WinWeb products, services, features may not be available in all territories, availability and features of products, services may change without notice. Compatible hardware and internet connection may be required for some WinWeb products and services.

Terms and Conditions apply, go to https://www.winweb.com/legal-information/ for more information. Prices exclude any form of applicable sales tax, i.e. GST and VAT - and special conditions may apply, i.e. per user per month, one off pricing, etc. All rights are reserved. E&OE.