Business Helpdesk Software

  • WinWeb Helpdesk App: Features and Benefits

    2013-01-24

    Want to be able to provide better customer support without going over your budget? The Helpdesk app is a powerful, affordable solution for any size or type of business. Improve response times: If you don’t have a dedicated support team it can be difficult for you to personally provide customer service within a reasonable timescale. [...]

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  • The Helpdesk as a Sales Tool

    2012-11-21

    You probably already realise that a helpdesk is important if you want to provide timely support to your customers online. But did you know that it can also be a potent tool for creating sales opportunities? Both your existing customers and any potential customers will expect great customer service from your business. Even if your [...]

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  • Your Virtual Helpdesk

    2012-10-23

    What is a helpdesk and what can it do for your business? Virtual helpdesks are the modern equivalent of a Customer Service counter in a high street store. The great benefit of a virtual helpdesk is it allows your business to provide timely assistance to customers without any further investment in your infrastructure. Routing all [...]

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  • Support when and where you need it

    2011-12-02

    Our software doesn’t come boxed with instructions, but we do provide 24/7 online support to all users. With most of the software that you have purchased in the past, an instruction manual in the box will have been the extent of the support that you have received. The only way of receiving additional assistance for [...]

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  • WinWeb Online Cloud Ticketing Software – A Ticket To Take Control

    2011-09-14

    Running a business is often like being a juggler, too many balls in the air. That is not only true for the business owner, but for business staff too – in other words we all forget things almost on a daily basis. What can be done to change that? WinWeb’s Projects & Help-Desk software turns [...]

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  • Customer Service Made Easy With WinWeb Projects & Tickets

    2011-01-24

    Without the right tools, providing great customer service can be a seriously difficult task for any small business. Even big organisations rely on a lot of help from technology so that they can keep track of all the help requests that they receive from customers. Without it, they would soon become hopelessly lost in a [...]

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  • Can WinWeb Projects & Tickets Act As My Helpdesk?

    2010-10-29

    WinWeb is well-known for constantly adding extra value and innovation to our range of products and services for small businesses. One of the most common feature requests that we have received is for the addition of a Helpdesk so that a business can deal with customer enquiries. Our new Projects & Tickets module can do [...]

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