• What is your customers ROI?


    Do you sometimes wonder, what it takes to do business with your clients? How many hours do you spend for how much turnover at what profit margin? In other words what is the “Return on Investment” (ROI) of your customers or is this customer making or losing you money? It is easy to find out, [...]

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  • Client Conservation Tips For Small Business Owners


    It is no secret that working to retain your existing customer base delivers far greater rates of success than attempting to attract new clients. As a small business owner, statistically around 80% of sales will come from just 20% of the existing customer base. Despite this, the majority of business promotions are aimed at attracting [...]

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