customer care

  • Business Cloud Benefit: Your Customers

    2013-05-19

    Any business that doesn’t make customers their number one priority is not going to be in business forever. Don’t Sell: Customers don’t want to be sold to or spammed – it is annoying and irritating. If you engage with your customers on a personal level, they will engage with you too. Focus On Customers: Your [...]

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  • The Online Circle of Business

    2013-01-14

    Our software allows you to participate in the endless online circle of business which begins with – Endorsement: Your existing clients will be impressed with the better service you are able to offer with the assistance of the Business Cloud. As a result they will begin to endorse and recommend you online, perhaps mentioning you [...]

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  • Who is your “Ideal” Customer?

    2012-08-16

    Sometimes a business wastes time on attracting the wrong audience for their products. When a business starts up, they are delighted if anybody at all decides to purchase from them. Of course, it is always appreciated when anyone spends money at your business, but a lot can be learned by identifying a so-called “ideal customer”. [...]

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  • Could your business provide better customer service?

    2011-12-17

    The Internet has changed the way that many small businesses operate. It is now common for businesses to sell products in an online shop without any customer interaction. Many businesses have forgotten that a large part of being successful involves providing excellent customer service. There is nothing wrong with selling your products in an online [...]

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  • Building an Online Business Reputation

    2011-11-30

    In the increasingly networked modern world it has become even essential for your company to be portrayed in a positive light. However, it has also become more difficult than ever for a business to control what other people are saying about them. A good reputation often the key to long-term business success. It builds a [...]

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  • Getting your business back on track

    2011-11-22

    Many businesses are having a rough time in the current economy. The first thing you should do if your business is struggling is to refer back to your business plan. Examine whether you have strayed from the original premise of your business idea and evaluate whether this diversion has been successful or not. Conversely, if [...]

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  • Keep your customers happy!

    2011-11-21

    Working to retain your existing customer base delivers far greater results than attempting to attract new clients. Around 80% of small business sales come from just 20% of their existing customer base. Regardless, the majority of business promotions are aimed at attracting new customers and often exclude past purchasers. Small business owners should encourage customers [...]

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  • WinWeb Online Cloud Ticketing Software – A Ticket To Take Control

    2011-09-14

    Running a business is often like being a juggler, too many balls in the air. That is not only true for the business owner, but for business staff too – in other words we all forget things almost on a daily basis. What can be done to change that? WinWeb’s Projects & Help-Desk software turns [...]

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  • WinWeb Customer Service Philosophy

    2011-06-28

    We at WinWeb have a a six point customers service plan to service our clients to the best of our ability: ■ We don’t sell – we help. ■ Inviting you to explore your business needs with us. ■ Never offer you something you don’t need. ■ Work with you to solve your problem today. [...]

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