helpdesk

  • WinWeb Helpdesk App: Features and Benefits

    2013-01-24

    Want to be able to provide better customer support without going over your budget? The Helpdesk app is a powerful, affordable solution for any size or type of business. Improve response times: If you don’t have a dedicated support team it can be difficult for you to personally provide customer service within a reasonable timescale. [...]

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  • The Helpdesk as a Sales Tool

    2012-11-21

    You probably already realise that a helpdesk is important if you want to provide timely support to your customers online. But did you know that it can also be a potent tool for creating sales opportunities? Both your existing customers and any potential customers will expect great customer service from your business. Even if your [...]

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  • Your Virtual Helpdesk

    2012-10-23

    What is a helpdesk and what can it do for your business? Virtual helpdesks are the modern equivalent of a Customer Service counter in a high street store. The great benefit of a virtual helpdesk is it allows your business to provide timely assistance to customers without any further investment in your infrastructure. Routing all [...]

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  • Support when and where you need it

    2011-12-02

    Our software doesn’t come boxed with instructions, but we do provide 24/7 online support to all users. With most of the software that you have purchased in the past, an instruction manual in the box will have been the extent of the support that you have received. The only way of receiving additional assistance for [...]

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