helpdesk software

  • Should you provide customer support through social media?


    It is strange to think that just a few short years ago, social media did not exist. If a customer required support from a business they were restricted to the support channels of that company, whether that was through email or a premium rate telephone number. Nowadays, if that brand has a social media presence [...]

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  • WinWeb Helpdesk App: Features and Benefits


    Want to be able to provide better customer support without going over your budget? The Helpdesk app is a powerful, affordable solution for any size or type of business. Improve response times: If you don’t have a dedicated support team it can be difficult for you to personally provide customer service within a reasonable timescale. [...]

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  • The Helpdesk as a Sales Tool


    You probably already realise that a helpdesk is important if you want to provide timely support to your customers online. But did you know that it can also be a potent tool for creating sales opportunities? Both your existing customers and any potential customers will expect great customer service from your business. Even if your [...]

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  • Your Virtual Helpdesk


    What is a helpdesk and what can it do for your business? Virtual helpdesks are the modern equivalent of a Customer Service counter in a high street store. The great benefit of a virtual helpdesk is it allows your business to provide timely assistance to customers without any further investment in your infrastructure. Routing all [...]

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  • Are you providing your clients with the support they need?


    Whether your business is involved with selling products or providing a service, sometimes your clients will require more information than is displayed in your website or on your promotional materials. These days, when someone has a query about your business they expect to receive a reply almost instantaneously. If you run a small business with [...]

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  • 5 Customer Helpdesk Tips


    Each organisation will manage its customer helpdesk in a slightly different way. However as the move to outsourced customer service models and online helpdesk software continues, customers look set to expect an ever improved experience. A list of 5 tips to consider when building your helpdesk function follows: 1. Look for software support – forget [...]

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  • Is Your Business Helpdesk Letting You Down?


    Businesses are increasingly realising the importance and value of a responsive, reliable and organised customer helpdesk. As the first point of contact with the customer, the helpdesk is often responsible for conveying the entire organisational brand in the customer’s mind, building that first point of engagement and generally delivering an excellent customer experience – to [...]

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