Projects & Tickets Software

• Protecting your brand with helpdesk software

  2011-11-14

  In the online world of social media, it doesn’t take much to give your business a bad name. Tales of poor customer service can be all over Twitter or Facebook in a matter of moments and unless a company is equipped to take immediate action it may be too late and the damage to your [...]

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• 5 Customer Helpdesk Tips

  2011-03-09

  Each organisation will manage its customer helpdesk in a slightly different way. However as the move to outsourced customer service models and online helpdesk software continues, customers look set to expect an ever improved experience. A list of 5 tips to consider when building your helpdesk function follows: 1. Look for software support – forget [...]

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• Is Your Business Helpdesk Letting You Down?

  2011-03-07

  Businesses are increasingly realising the importance and value of a responsive, reliable and organised customer helpdesk. As the first point of contact with the customer, the helpdesk is often responsible for conveying the entire organisational brand in the customer’s mind, building that first point of engagement and generally delivering an excellent customer experience – to [...]

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• Customer Service Made Easy With WinWeb Projects & Tickets

  2011-01-24

  Without the right tools, providing great customer service can be a seriously difficult task for any small business. Even big organisations rely on a lot of help from technology so that they can keep track of all the help requests that they receive from customers. Without it, they would soon become hopelessly lost in a [...]

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• How To: Add A Ticket to WinWeb Projects & Tickets

  2010-10-30

  We have tried to make all of our WinWeb Small Business Software as intuitive and easy to use as possible, and that includes our Projects & Tickets Software. To help you get started here is a quick guide of how to create and add information to a ticket using WinWeb Projects & Tickets Software. Access [...]

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• Business Organisation Improves With WinWeb Projects & Tickets

  2010-10-29

  Small business owners often find themselves with so much work to do that it becomes overwhelming. Even if you have a lot of staff, the process of distributing the workload and then monitoring progress can be problematic. WinWeb’s new Projects & Tickets application is perfect for any small business that wants to become more organised. [...]

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• Customer Service Improves With A Projects & Tickets System

  If you are looking for a way to instantly improve your customer service, the new Projects & Tickets application from WinWeb is ideal. This latest addition to WinWeb’s wide range of products and services for small businesses is the all-in-one solution for all of your customer service requirements Our new application will revolutionise the way [...]

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