• Should you provide customer support through social media?


    It is strange to think that just a few short years ago, social media did not exist. If a customer required support from a business they were restricted to the support channels of that company, whether that was through email or a premium rate telephone number. Nowadays, if that brand has a social media presence [...]

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  • Business Tips for using Twitter innovatively


    You don’t have to use social media just for sending updates to your customers. Take a look at the slideshare below to get some tips on using Twitter more innovatively, courtesy of WinWeb. WinWeb Business Tips for using Twitter innovatively

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  • Twitter Page: Features & Benefits


    Join the global conversation. Over 200 million active users, all expecting to be able to interact with the brands and businesses that they purchase from. There are a number of benefits gained from using a Twitter page to promote your business online: Easy setup: Quickly create your own essential Twitter page to represent your business [...]

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  • Social Media Simplified


    What are the main social media platforms and how can they help your small business? Facebook: Facebook is the “big daddy” of social media. It has evolved from a site for students into a website for everyone. Your mum is just as likely to be on Facebook as your local pizza parlour. Both small businesses [...]

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  • Welcome to the Social Enterprise


    Engaging with customers is the most important function of any business – how do you do it? Do you think your website and telephone are the tools that will do the job? Think again! Today you have to be where your customers are to find new business and listen to what your clients say about [...]

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